- Vie Jul 27, 2012 11:50 am#51766Hola, Foro:
Estuve leyendo por unas buenas horas los análisis de Skytrax sobre Avianca.
Con tanta gente opinando, me llamó la atención de este señor:
"JFK-MED-BOG-JFK, Avianca business class is taking a rapid nose dive. It's not just that food is getting worse (the new menu to NYC is basically inedible), you can't get a glass of wine on domestic routes (free rum and whiskey only), the uncomfortable A320 turns up on more and more NYC routes and the lounges are stuffy and overcrowded. <b>The most disappointing part of the service is that Avianca makes absolutely no effort to ease the way for premium passengers through the deplorable Colombian airports.</b> There are no dedicated security lines, no fast track through immigration (which can take up to two hours in BOG on bad days) and when you finally make it to the plane, there is no priority boarding. Obviously, equal misery for all is a well tested concept - it's called the discount airline. That seems to be where Avianca is headed - surely, with its present state of service, there is no way to mistake it for the serious world class airline it wants to be. The only reason I keep recommending Avianca is because Delta, Continental and American are hardly attractive alternatives. But if LAN ever opened a route between NY and Colombia. "
No cabe duda que no solo la infraestructura de Colombia es de tercer mundo, sino que Avianca, a pesar del esfuerzo, sigue teniendo mentalidad de tercer mundo. Lan sigue arriba porque han demostrado que el servicio es algo que no se negocia.
"Las alucinaciones son comunes. Tenerlas no significa estar loco" - Carl Sagan